1. Our dedicated after-sales team provides free technical supports about machine operation and maintenance. Customer can quickly learn how to operate a machine via operation manuals, instruction videos and video call with our staff.
2. WONGYO provides free training in our factory.
3. All embroidery machines are backed by a 3-year warranty. Vulnerable parts like needle and thread are included in the kit. You can also order new spare parts via E-mail or WhatsApp. With a large number of spare parts stocks, we will ship the parts with no charge in 24 hours after receiving your order.

Our process for machine failure:
We will respond in 24h via E-mail or WhatsApp after customer send us the photos or videos of machine failure. Our after-sales team will provide a troubleshooting solution and the detailed steps via video call.
If there were any broken parts, we will send a replacement part as quickly as possible to shorten machine down time and decrease production loss.